Due to the regional traffic routing change, they were unable to access any replica for a number of storage objects. Our regional storage services, including GCS and BigQuery, replicate customer data across multiple zones. We corrected this on 19 July 2022 at 12:35 US/Pacific. Upon investigation we have found two key contributing factors which led to these regional impacts:Īt the start of the incident, we inadvertently modified traffic routing for internal services to avoid all three zones in the europe-west2 region, rather than just the impacted europe-west2-a zone. This is not the level of quality and reliability we strive to offer you, and we are taking immediate steps (detailed in the Remediation & Prevention section below) to improve the region's resilience.Ī number of regional Google Cloud services experienced impact during this incident, despite regional services being designed to survive the failure of a single zone. To our customers whose businesses were impacted during this outage, we sincerely apologize. This resulted in some customers experiencing service unavailability for impacted products. On Tuesday, 19 July 2022 at 06:33 US/Pacific, a simultaneous failure of multiple, redundant cooling systems in one of the data centers that hosts the zone europe-west2-a impacted multiple Google Cloud services. Incident began at 06:33 and ended at 21:20 (all times are US/Pacific). Multiple Cloud products experiencing elevated error rates, latencies or service unavailability in europe-west2
Incident affecting Cloud Memorystore, Google Cloud SQL, Google Cloud Storage, Google BigQuery, Google App Engine, Google Cloud Functions, Google Cloud Dataflow, Persistent Disk, API Gateway, Cloud Spanner, Google Cloud Tasks, Google Compute Engine, Vertex AI Online Prediction, Virtual Private Cloud (VPC), Cloud Firestore, Google Cloud Datastore, Google Cloud Composer, Cloud Data Fusion, Managed Service for Microsoft Active Directory (AD), Google Cloud Dataproc, Google Cloud Bigtable, Datastream, Google Kubernetes Engine, Cloud Filestore For additional information on these services, please visit. Learn more about what's posted on the dashboard in this FAQ.
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